Terms and Conditions

Shop, Drop, Pick-up & Deliver Services and Family & Bereavement Support: 

Our primary service area is within a 30 minute travel time from the Office address to the service location. The Service Rates are Zone-based, and the Zones are based on Service time (time spent performing tasks and travel time from our Office or the initial job location to the ending location, whether at a business or the Clients home or Storage, etc).  Any service request with a travel time beyond the primary service area is considered outside of our primary service area, and the roundtrip travel time to and from the job location will be built into the price.  The calculation of the roundtrip travel time will begin and end at our Office address.  Travel time will be determined by Google Maps or Wave.                                         

The Service Zones for Shop, Drop, Pick-up & Deliver Services and Family & Bereavement Support are based on Zone pricing, and may be performed in a sedan type vehicle.  The Service Zones for Pick-up & Delivery services, and are performed in a pick-up truck. 

The rates for Shop, Drop, Pick-up & Deliver Services and Family & Bereavement Support are:                                                                                                                      $25 for Zone 1 0-30 minutes for service time; and                                                                                                                                                                          $40 for Zone 2 30-60 minutes for service time. 

If it is determined that a pick-up truck is required to complete a service request for Pick-up/Drop-Off or Shop & Deliver, a $20 truck usage fee will be factored into the final cost.  

The rates for Pick-up & Delivery services are:                                                                                                                                                                                                        $45 for Zone 1 0-30 minutes of service time; and                                                                                                                                                                            $60 for Zone 2 30-60 minutes of service time. 


The total time it takes to complete the task(s) and the travel time incurred while traveling to each location to perform the task(s) as well as the type of vehicle required for the task (sedan or pick-up truck) and whether a return trip is required determines the final price, unless any part of the service request is beyond the 30-minute commute time from our Office.  If any part of the service request is beyond the 30-minute commute time from our Office, the rate billed for the services will be based on the accumulation of the Service Zones, beginning and ending at our Office address, regardless of whether the Service Provider actually returns to the Office at that time.

Each Client's Service Zone begins at the Zone 1, and as the service time allotted is surpassed, the Client is moved to the next Service Zone, beginning at the first minute after the previous zone's allotted service time was surpassed.  This process will occur each time the allotted service time for a zone is surpassed, until the allotted service time in Zone 3, is surpassed. If the service time goes beyond the allotted time for Zone 3 for Mobile Copying & Printing; Family & Bereavement Support; and Shop, Drop, Pick-up & Delivery services, the Client is moved through the service zones again. The accumulative totals will then be added together to arrive at the Client's total charge. 

If a service request encompasses services from 2 different service type zones, such as Shop & Deliver & Pick-up & Deliver, whereas the pick-up truck is required, the truck will be used for the full servicing but will only be billed for the Pick-up & Delivery Zone left off as from the Shop & Deliver Zone until that task has been completed.  For instance, Shop & Deliver was in Zone 2 when Pick-up & Delivery service began, the Zone 2 rate for Pick-up & Delivery would now apply until the Zone time is completed.  When the allotted service time in Zone 2 is surpassed, the Client is moved to the next Service Zone, beginning at the first minute after the previous zone's allotted service time was surpassed.  If the service time goes beyond the allotted time for Zone 3, the Client is moved through the service zones again 

Example 1: Pick-up/Drop-Off and/or Shop & Deliver service request is completed in 30 minutes. The Client would be charged $25 Zone 1. 
Example 2: Pick-up/Drop-Off and/or Shop & Deliver service request is completed in 1 hour and 40 minutes. The Client will pay $80 ($40 for 2  Zone 2 60-minute service times). 
Example 3: Pick-up/Drop-Off and/or Shop & Deliver service request is completed in 2 hours and 15 minutes.  The Client will pay $105 ($80 for 2 Zone 2 60 minute (120 minutes) service times and $25 for a Zone 2 15 minute service time). 
Example 4:  If for any of the above examples, it is determined that a pick-up truck will be required to transport items, a $20 fee will be factored into the final cost.  For example, if it is determined that Example 2 or 3 is required to use a pick-up truck, the total charge to Client is $ 100 ($80 plus $20) for example 2 and $125 ($105 plus $20) for example 3.      

* Loaders and unloaders are required for heavy and tall items (cases of water are not included in this scenario unless a large number of cases are involved).  If we have to lift heavy items and/or load/unload a partially or completely filled truck bed, there will be a $25 per hour charge applied.  

 

Waiting Services:

Our primary service area is within a 30 minute travel time from the Office address to the service location.  The rates are zone-based (travel time from the Office address to the job location is built into the rate).  Any service request with a travel time beyond the primary service area is considered outside of our primary service area, and the roundtrip travel time to and from the job location will be built into the price.  The calculation of the roundtrip travel time will begin and end at our Office address.  Travel time will be determined by Google Maps or Wave. 

Appointment & Line Sitter Services are Zone Priced.  Travel time is included in the Zone pricing.  There is a 1 hour minimum time, and a deposit of the minimum time is accepted upon booking. 


                      $25 first hour plus any add-ons ......  0-15 minutes travel time to service location
                      $30 first hour plus any add-ons ..... 15-30 minutes travel time to service location
                      $70 first hour plus any add-ons ..... 30-45 minutes travel time to service location (Roundtrip travel time 60-90 minutes)
                      $75 first hour plus any add-ons ..... 45-60 minutes travel time to service location (Roundtrip travel time 90-120 minutes)
 
Add-on Fee: $15 1/2 hour (up to 30 minutes of additional service time past the full hour).  $25 for additional service time from 31-60 minutes or each additional hour.  Any add-on fees will factor into the final price.      

  Example 1: The Client booked a Line Sitting that is 20 minutes from our Office. The travel time and Line Sitting was 1 hour and 20 minutes long.  The Client would be charged $45 ($30 for the first hour and $15 for up to 30 minutes for add-ons) plus any charges for purchases. 

Example 2: The Client booked a Line Sitting that is 40 minutes from our Office, which is outside of our primary service area. The travel time and Line Sitting was 2 hours.  The Client would be charged $95 ($70 for the first hour and $25 for an additional hour) plus any charges for purchases. 

 

SERVICE START TIME:

Shop, Drop, Pick-up & Delivery Services: Service time begins 15-minutes after arriving at initial location.  Please provide details for service within 15-minutes of arrival (lists, items and/or instructions for Shop, Drop, Pick-up & Delivery Services).  If the items have not begun to be provided within the 15-minute timeframe, the service time will begin. 

Waiting Services:  Service time begins within 1 minute of leaving our Office location or the final location of the previous Client.

Government Offices, Restaurants, Home Service Appointments, etc; Children Centered Events -- (CHILD-CENTRIC EVENTS, TEEN FOCUSED POP-UP SHOPS, PLAYS, MOVIES, MUSICALS With FAN BASE PRIMARILY 18 & UNDER, ETC. (AT COMPANY DISCRETION)

*Note: Items including, but not limited to, food, documents, packages, boxes, parts, tools, furniture, clothes, appliances, electronics and plumbing, electrical and construction supplies will either be purchased OR picked up from and/or delivered to homes, storages, businesses, post offices and mail centers, UPS and Fed Ex locations,  Facebook Marketplace pickup locations, stores (including Restore, Goodwill & Consignment Shops, grocery clothing, home improvement, electronic and supply, pet and drug) and wholesale warehouses, etc.  Prices do not include the cost of items purchased.  

FEES AND PURCHASES:

FEES AND PURCHASES REQUIRE FULL PAYMENT FOR SERVICE/TRAVEL TIME + MERCHANDISE AMOUNT IN FULL.  Purchases made on the Clients behalf must be paid by client before services are provided. There will be NO REFUNDS for the service provided as a result of product availability, store/event closure, police activity, unruly crowd control or other unforeseen circumstances outside of OUR CONTROL.  Purchase price for merchandise not available due to product availability will be refunded if no substitute was requested.  If the substituted item costs more than the originally requested item, the Client will be responsible for making a payment for the difference in the price of the item.  However, if a substitute is requested, and the substitute costs less than the originally requested item, the difference in the price of the items will be refunded. 

ADDITIONAL ADD-ON FEES (will be added to regular rates): 
FRAGILE HANDLING: $25 fee                                                                                                                                                                                                             HOLIDAYS: See Below                                                                                                                                                                                                   PRIORITY/RUSH: $20 fee service required in less than 3 hours                                                                                                                                            AFTER HOURS ERRAND SERVICES (5pm-8pm): $15 Evenings                                                                                                                                             OVERNIGHT PREMIUM FOR WAIT SERVICES:                                                                                                                                                                                $15 charge for regular weeknights from 12 MIDNIGHT TO 7AM                                                                                                                                                  $30 charge for regular weekend night from 12 MIDNIGHT TO 7AM                                                                                                                                            

HOLIDAY PREMIUM:                                                                                                                                                                                                                                       Shop, Drop, Pick-up & Deliver:                                                                                                                                                                                                                       $15 fee plus regular rate for service on Holidays   

         Waiting Service (7AM TO 12 MIDNIGHT):                                                                                               

GENERAL HOLIDAYS: $15 charge          ...................      MLK DAY, VALENTINE’S DAY, MOTHER'S DAY, FATHERS DAY, VETERANS DAY.

1.5x fee for service on the following Holidays -- NEW YEAR’S EVE, NEW YEARS DAY, MLK DAY, GOOD FRIDAY, EASTER SUNDAY, MEMORIAL DAY WEEKEND, JUNETEENTH WEEKEND, JULY 4th WEEKEND, LABOR DAY WEEKEND, THANKSGIVING DAY, CHRISTMAS EVE & CHRISTMAS.               

HOLIDAY WEEKENDS:  WEEKENDS ARE CONSIDERED (FRIDAY 5PM - SUNDAY 7AM, UNLESS OTHERWISE NOTED                                                       

MAJOR HOLIDAYS:                                                                                                                                                                                                                          NEW YEAR’S EVE, NEW YEARS DAY, GOOD FRIDAY, EASTER SUNDAY, THANKSGIVING DAY, CHRISTMAS EVE & CHRISTMAS DAY.                                          

SPECIFIC TASK(S) UNABLE TO BE PERFORMED: If a task on a service request cannot be performed for any reason, including but not limited to, no-one is available for the task to be performed at the pick-up, drop-off or delivery locations due to closures or any other reason, or for closures of facilities or locations whereas Waiting services are requested, we will reach out to the Client, either through a phone call or text, within 5 minutes of arriving at the location for further instructions. If we are unable to get in contact with the Client within 15 minutes, the service request will be noted with the reason for the task not being completed and the service time incurred, including the 15 minute wait time will be a factor in the final price. 

WEATHER: Inclement weather (BELOW 32 degrees F, rain, snow, high winds, other precipitation, or OVER 95 degrees F, etc) - $5 each hour, $50 max per sitter.  PLEASE NTE: REAL FEEL temp using ACCUWEATHER is used i.e. if actual temperature is XX degrees, but wind, sun or humidity makes it FEEL more or less, then the inclement weather fee applies.  NO EXCEPTIONS

EMERGENCIES: Once servicing begins, if there is an emergency or situation, outside of our control, or an extreme weather event that prevents us from completing the service request, we will reach out to the Client to inform and collaborate on when the servicing may be completed.  The service request will be noted "Emergency OR Extreme Weather Event" as the reason why each remaining task that was unable to be completed.  The service request is then determined to be completed, with exception, for that day after any items in the Service Providers possession that need to be given to the Client has been given to them.  The time incurred performing tasks on the service request will be included in the final price. 

In both of the above instances, a new service request would be required to perform the uncompleted tasks on a service request, and the Client will be billed in accordance with the Service Zone(s) applicable to complete the task when applicable.  

CANCELLATION FOR ERRAND SERVICES:                                                                                                                                                                                       

  • Cancellations for Errand Services must be requested at least 12 hours in advance of the start time for services scheduled more than 24 hours prior to the prior to the service request.
  • Cancellations for Errand Services must be requested within 2 hours of a Non-Rush service request being scheduled for the same day.
  • Cancellations for Errand Services must be requested within 15 minutes of a priority/rush service request being scheduled for the same day.
  • Cancellations made outside of the required timelines, as explained above, will incur a $35 Cancellation fee.

CANCELLATION FOR WAITING SERVICES: 

  • Cancellations for Waiting Services must be requested at least 12 hours in advance of the start time for services scheduled more than 24 hours prior to the prior to the service request.
  • Cancellations for Waiting Services must be requested at least 4 hours in advance of the start time for same-day, Non-Rush requests. 
  • Cancellations requested after the required timelines, as explained above, will incur a $35 Cancellation fee that will be deducted from the deposit.
  • All deposits are non-refundable (forfeited) when:
  • Cancellations for same-day priority/rush Waiting Services request are not requested within 15 minutes of the service being scheduled.
  • Cancellations for Waiting Services are requested anytime between the time Provider leaves the Office and arrives at the service location, or the service start time begins.

Oliver Hartman